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RETURNS AND EXCHANGES

  • What is your return/exchange policy?

    If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P where applicable).

  • How can I return my order?

    Please contact us by email. Please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery and return to:
    Swatch Dublin Grafton Street
    55 Grafton Street
    Dublin
    D02 FK61
    Ireland

  • Can I return a product I bought in a store?

    You may return any unworn, undamaged merchandise purchased at a Swatch corporate retail store within 30 days for a full refund or exchange of the purchase price to any Swatch corporate retail location. Items purchased at a Swatch corporate retail store cannot be returned or exchanged to our online service centre. 

  • Can I return my Swatch that I purchased online at a Swatch Store or a department store?

    Merchandise purchased online at shop.swatch.com may also be returned for an EXCHANGE only for another watch of the same value or higher to any Swatch corporate retail store. Merchandise purchased online at shop.swatch.com may not be returned at department stores.

  • What is the turnaround time for returns and refunds?

    Refunds can take up to 30 days to process from the date that the watch is received.

  • How do I return a defective product?

    If your merchandise has a significant defect right out of the box (e.g. the product is broken, has missing parts, etc.) or you have received the wrong merchandise, we'll be happy to exchange it. Please contact us by email to inform us of your wish to return Products. Please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery and return to:
    Swatch Dublin Grafton Street
    55 Grafton Street
    Dublin
    D02 FK61
    Ireland
    If we find fault in your product we will refund you your P&P.