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ORDER

  • How do I access my order history?

    Click on the My Account link located at the top of the homepage. Once you arrive to the dashboard, click on My Orders to locate your order history.

  • How can I place an order?

    Ordering on shop.swatch.com is designed to be a quick & easy process. Just follow these steps:

    1. Find the product or products
    By using the tabs on the top of the page you can browse shop.swatch.com by watches, collections or jewellery. You can also search for a specific item by using the 'search' box located in the upper right-hand corner of the screen. To access detailed information about a product, click on the page and the detail specification tab.

    2. Use the shopping basket
    To place a product in your shopping basket from the product page, select the desired size and quantity of the item you wish to purchase, then click on the 'Add to Basket' button once.
    While in your shopping basket, you can remove the quantity at any time. Simply click the trash icon.
    Remember, by clicking the link in the upper right-hand corner of the screen, you may view your shopping basket at any time. This allows you to add, change, or delete items whenever you like.

    3. Checking out
    When you are ready to complete your order, be sure to review all of the items you have placed in your shopping basket. To checkout, follow the instructions on the screen to finalise your order. You may do an express checkout, create an account or use an existing account. Hit the “Proceed to checkout” button to move onto next steps.

    4. Shipping and billing
    Once you have logged in, you will need to provide your shipping and/or billing information, (be sure to note: billing address must be entered exactly as it appears on your credit card statement), choose a shipping method, and select your method of payment. We accept Visa, MasterCard and Paypal. If you are paying with a credit card, enter the number without spaces or dashes.

    5. Completing your order
    Be sure to review all of the information that you have provided, and make any necessary changes before clicking the 'Place Order Now' button. Once you complete your order, you will see a confirmation page with your confirmation number. Additionally, we will send you emails with your Order Confirmation information and when your order is shipped. Please note that as a result of our order processing, we are unable to change or cancel an order once it has been finalised. Please make sure your order is accurate before submitting it for processing. Also, please allow up to 1 business day for processing.

  • How do I determine my wrist size?

    To determine your wrist size, please see our PDF here.

  • How can I add or remove links on my Swatch?

    You can send the watch back to us to have the links adjusted to the needed size or go to an official Swatch store with your proof of purchase and get the strap adjusted for free.

  • Can I modify my order after the payment?

    Unfortunately, you would not be able to modify an order online after payment. However, please contact customer service if you would still like to do so, you can contact them on, +353 169 17665 (From Monday – Friday 9:00AM - 5:30PM) or Email us on online@ir.swatchgroup.com for further assistance.

  • How do I know if my order has been processed?

    You will receive an email confirmation shortly after the order has been submitted which will explain the status of your order.

  • Can I cancel my order?

    You may cancel your order at any time prior to the product(s) leaving the warehouse. Please contact customer service if you would still like to do so on +353 169 17665 (From Monday – Friday 9:00AM - 5:30PM) or Email us on online@ir.swatchgroup.com for further assistance.

  • Can I place an order over the phone?

    You can place an order over the phone by contacting one of our Swatch stores.