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After Sales

  • How can I find the right battery for my Swatch?

    The battery number can be found on the battery itself.  In the event that you no longer have your battery, you may refer to the back of your watch case.  For more information, please see our battery list.

  • How do I change my battery?

    To learn how to change the battery for your swatch, read our instructions.

  • What do I do if my metal strap/bracelet needs adjusting?

    You have three options:

    You can take your watch back to your local retail jeweler but you may be charged.

    You can take the watch to a Swatch Store. Find the list of Stores here.

    Alternatively you can return the watch to your nearest Swatch official Service Center. You can find a list of all Swatch Service Centers.


    For security reasons, we recommend that you do not mark the outside of your parcel with the Swatch brand name.


    Please remember to enclose a cover letter stating exactly what should be done. You should also include your contact details including your telephone number and e-mail address, as appropriate.

  • Where can I purchase a replacement strap / battery / battery cover?

    Replacement straps, buckles, batteries and battery covers are available
    at any Swatch store. The list of stores is available under Store Locator. If you are not within driving distance to a store, every store on the list can take your order by phone. Another possibility is to directly contact your nearest Service Centers.

  • I have a Swatch that is not working. What can I do?

    First of all, check the battery, as it might need to be replaced. The
    normal life expectancy of a battery is two/three years, although use of a Chrono/Loomi function will shorten this depending on use. A replacement battery may be obtained via the contact details below and replacement instructions are also outlined within these FAQs. If it is not the battery, you can either take it to a Swatch Store or send it directly to a Service Center with either a copy of your receipt or a stamped guarantee.

    The watch can be sent to your nearest Swatch official Service Center. You can find a list of all Swatch Service Centers on the link Service Center that you find on the left menu bar of this page.


    For security reasons we recommend that you do not mark the outside of your parcel with the Swatch brand name.


    Please remember to enclose a cover letter stating exactly what has to be done. You should also include your contact details.

  • Where is there a Swatch store?

    To find a Swatch corporate retail store, please visit our store locator.

  • Where can I find more about the chronograph features?

    Please see our manual for step-by-step directions on the chronograph features.

  • How to change the time, date and day?

    Please see our manual for step-by-step directions on how to change the time, day, and date.

  • How do I determinate my wrist size?

    To determine your wrist size, please see our PDF.

  • How can I become a Swatch Club Member or a Swatch Loyalty Club Member?

    You will be prompted to become a Swatch Loyalty Club member during checkout when making a purchase from store, swatch.com. You may also join by visiting one of our Swatch corporate retail stores where a store representative will assist you.

    The Swatch Loyalty Club program offers:
    Free buffing and strap adjustments anytime, just by showing your membership card (in-store only)

    Coupons for:

    Free Gifts
    Exclusive Savings & Discounts
    Pre-sale invitations

    Additionally, your Swatch Loyalty Club status will allow you access to Swatch events, product launches and special in-store promotions.

    For those inquiring about Swatch Club (International), please visit www.swatchtheclub.com or you can purchase a Club watch and a membership form will be available with your Club watch.