Skip to main content


  • Where can I purchase a replacement strap/battery/battery cover?

    If you are unable to travel to a Swatch store we suggest to contact our customer services department in Southampton using the following information:

    PO BOX 1643
    SO15 9AA

    0845 275 2800 (Select Option 3)

  • Can I get a replacement watch face for my Swatch?

    Swatch watches are designed as sealed units, whereby opening the case to repair or replace parts is not possible. We provide a 2 year warranty for all Swatch purchases to cover any possible manufacturing fault or issues and with proof of purchase inside of this time frame we can provide a replacement.

  • My account

    Please see below on how to create an account on

    • Click on the My Account link located at the top of the homepage.

    • Under the heading “New Customer” fill in the required boxes.

    • Click submit to complete your account set up.