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  • How can I pay for my order?

    The Swatch Online Store only accepts PayPal, Visa and MasterCard.

  • How can I be sure that Swatch online shopping process is secured?

    Swatch uses the latest encryption technology to keep your credit card information safe. Thus, we require you to re-enter your credit card information for each order. When making a purchase at Swatch, all transactions are done by using SSL 3.0 encryption -- the Internet standard for secure transactions.

  • When will Swatch charge my credit card for my order?

    Orders will be processed only after an online approval can be confirmed. Following this, your card will only be charged when the order is shipped (upon leaving our warehouse). 

  • What is 3D Secure and how does it work ?

    3-D Secure is an additional security layer for online credit and debit card transactions widely known as "Verified by Visa" for Visa , "SecureCode" for Mastercard, "SafeKey" for American Express, "J/Secure" for JCB Int. etc.

    The system authenticates the cardholder before any transaction can take place, by diverting the cardholder to the browser of the bank that issued the card. Then the bank authenticates that the cardholder is entitled to use this card and the online purchase is complete.

  • How does 3D Secure protect me?

    3-D Secure provides an added layer of security by prompting you for an extra authentication step when you make an online purchase. This helps to protect you against online fraud by verifying that the customer making the online purchase is the rightful owner of the credit / debit card used.

  • I was never asked for a 3D Secure before. Why now?

    The revised Payment Services Directive (PSD2), is an EU Directive that requires Strong Customer Authentication (SCA) on the majority of electronic payments. This directive will come to full effect on 14 September 2019.  3-D Secure is considered a SCA

  • Why I am not always asked for a 3D Secure when I purchase online?

    SCA (Strong customer Authentication) is required for transactions over 30€ or equivalent. Transactions under 30€ or equivalent, will be exempt from SCA. However, the issuing bank will keep track of the amount of payments made. If the total amount attempted on the card without strong authentication is higher than 100€, or every 5 transactions, SCA will be required.

  • I failed the 3D Secure authentication step. What should I do next?

    We would advise to directly contact your card issuer to understand what the issue is. For security and transparency reasons, this information is not shared with us. Alternatively, you may try performing the transaction again using another credit card or select one of our other offered payment options.