SwatchPAY!

SwatchPAY! is now available in China, Switzerland, The Netherlands, Russia, Germany, Austria and the United Arab Emirates

Please visit the website www.swatch.com for more information

The SwatchPAY! is available in the following sizes :

-        New Gent 41 mm

-        Big Bold 47 mm

Yes, the watch is available online. The connection process of the SwatchPAY! needs to be done in-store. Please visit www.swatch.com for more information.

Contactless payment limits:

Switzerland: 80 CHF

Netherlands, Germany, Austria: 50 Euros

Russia: 1000 rubles

UAE : 500 AED

All you have to do is introduce your card’s pin code.

Swatch uses a process called tokenization to create a virtual card linked to the watch.

 SwatchPAY! is a fast payment system, doesn’t need batteries to work and is water-resistant. It’s easy to link a card to your watch and you can have more than one watch in your account, making it easy to organize your expenses.

You can link different types of payment cards to your SwatchPAY! Watches. For detailed information, visit our website www.swatch.com or download the SwatchPAY! App to test your card’s eligibility.

The whole process take between 5 to 8 minutes, as long as there is a fast internet connection.

To link your payment card to your SwatchPAY! Watch you need to go to one of the selected Swatch stores and use an available SwatchPAY! Box. Visit www.swatch.com to find out more about the selected stores.

At the moment, only one card can be linked to each SwatchPAY! Watch.

Yes, you can link the same payment card to several watches.

Unfortunately, to create your account and link your payment card you need a stable internet connection.

All you have to do is get the watch, the rest is fast, easy and for free.

You just need to search for the App “SwatchPAY!
App by wearonize” in Apple’s App Store or Google Play.

If you’re in-store doing the activation of the watch, you have the QR code 1 on the SwatchPAY! Box to
download the app.

The app is free of charge.

SwatchPAY! App is currently available in English, French, German, Italian, Dutch, Russian, Spanish and Arabic

All the mandatory data needs to be entered while in-store, with the watch on the SwatchPAY! Box. Only the card validation can be done afterwards.

With the app you can remove the link with your payment card but some non-sensitive data will still be stored on the watch. To completely remove it, please visit a Swatch store before.

After cancellation, the SwatchPAY! App will show that the virtual payment card is suspended or has been removed.

If you visit a selected Swatch store to restore factory settings before cancelling the payment card on the app, the only visible element will be the token and you can remove it with the “Remove Card” button.

wearonize is a Fintech company that brings your
payment card into your watch or any passive wearable device, transforming the way you pay, making it a smart, secure, and convenient process. For more
information, visit www.wearonize.com 

We partnered up with wearonize to bring more flexibility, payment card options and enhance the overall customer experience.

The SwatchPAY! Box is the secure link that connects your SwatchPAY! Watch with your mobile device and uploads the virtual card.

It’s a BLE (Bluetooth Low Energy) and NFC (Near Field Communication) reader.

Mobile devices running Android 5.0 or iOS 10 and above.

All data received by the SwatchPAY! Box is from the payment network TSP and encrypted. With a standard BLE encryption to protect all communication with your mobile device, you can feel safe to use the SwatchPAY! Box. Swatch cannot read nor use your data.

On the SwatchPAY! Box only one device can be connected at a time.

 Yes, it is GDPR-compliant.

A Secure Element is a tamper-resistant chip capable of securing confidential and cryptographic data such as payment card data, in accordance with the regulations and security requirements set forth by a set of trusted authorities.

EMVCo is the international body that currently manages standards relating to EMV (Europay, MasterCard and Visa) payment technology. It is a consortium with control split equally among Visa, MasterCard, JCB, American Express, China UnionPay and Discover.

Yes, SwatchPAY! Watches contain chips that are
EMVCo-certified.

The first thing you should do is suspend your virtual card within the SwatchPAY! App by wearonize. Go to “My SwatchPAY!”, select your card and click on the suspend button.

If you prefer, you can also delete your virtual card and token.

Once the virtual card is suspended or deleted through the app, the watch can no longer be used to pay. If you lose your physical payment card, you should immediately call the issuing bank to block the card.

This depends on your contract with the card issuer and the legal framework in the respective country. In most countries, there are laws limiting consumer liability for payment card fraud to a certain value (please contact your bank for more details).

To repair your watch, please head to a Swatch store.

Before our specialists try to fix your watch, you must suspend or remove the payment function. You will have to sign a document (provided by the store), that confirms that you’ve suspended the virtual payment card before it goes in for repair.

The process of creating a virtual card inside your SwatchPAY! Watch is called tokenization. And, provided that the correct process is followed by the customer, the tokenization process is approved by both Mastercard and Visa.

Your payment card data is encrypted and only transmitted to Mastercard and Visa.

At Swatch, we take privacy and security very seriously. The watch will only be fully functional upon verification and activation by the customer that ordered it.

You can always return your watch at a Swatch Store. If you'd like to check our online return options, please contact our customer service.

Yes. We'll delete the encrypted information within the SwatchPAY! Watch after your written approval. Please, contact our customer service before returning the product.

No. For security reasons, the tokenization process will take longer than the 2h express delivery service you'd like to request. The best solution is to make the standard order online and tokenize the watch within the process.

You can, but bear in mind that during the tokenization process, you'll have to insert the payment card information.

Yes, there is no limitation.

Each watch can only have one associated virtual card.